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FAQs — Discreet Shipping, Express Delivery & Easy Returns
Everything you need to know about privacy, delivery, tracking, returns and warranties at The Love Shop Australia. We ship fast, pack discreetly, and make exchanges easy.
No. We don’t offer customer accounts or loyalty programs, and we never send promotional emails or texts. Your privacy is our priority. Extra logins and third-party rewards schemes can increase the risk of unauthorised use, so we simply don’t allow them. We only contact you about your current order (confirmation, tracking, or support)—nothing else.
Yes. Order by noon for same-day dispatch via Australia Post Express Post with tracking. Orders placed after noon dispatch the next business day.
Absolutely. We use plain, unbranded packaging—no logos or product names. Sender details are neutral, and your bank statement shows our registered business name, The Love Shop (never product details).
Yes—Free Express Shipping on all orders over $100. Below $100, we have a flat Express rate of $12.50
Yes. We happily deliver to PO Boxes and Parcel Lockers anywhere Australia Post services.
If it’s not quite right, return it within 30 days in its original, unopened packaging for a store gift card (no expiry). We don’t offer refunds for change of mind — please choose carefully
💛 For lingerie and wearable items, returns are accepted if unworn/unused, tags attached, and original packaging intact. Please note: return postage is at your cost.
Something not working as promised? We’ve got your back. Email sales@theloveshop.com.au within 30 days of purchase. We may request a clear photo or short video to assess the fault. If confirmed, we’ll replace it with free shipping—or refund you in full if a like-for-like isn’t available. (Misuse or physical damage isn’t covered.)
Quick troubleshooting before you contact us
• Use fresh, standard batteries and insert them correctly
• Make sure the battery compartment is sealed (for waterproof items)
• Hold the power button for a 3-5 seconds to turn most toys on/off
You’re entitled to a repair, replacement or refund if a product is faulty, unsafe, or not as described. We proudly honour the Australian Consumer Law (ACL)—so you can shop with confidence.
✉️ sales@theloveshop.com.au
📞 (08) 8947 0405 (During Business Hours)
🌐 theloveshop.com.au
